AI Receptionist for Shopify — Handle Customer Calls Without a Full Support Team

WildRun connects to your Shopify store via the Shopify Admin API. During the call, the agent pulls the customer's order by phone number or order number, retrieves live fulfillment and tracking data, and answers the question in real time. No screen-scraping, no manual lookup — the data comes directly from Shopify.

Yes. The agent creates a return request in Shopify during the call, confirms the return window and eligibility with the customer, and either generates a return shipping label or routes to your returns flow. Exchange orders can be created directly or queued for a human to process, depending on your store's exchange logic.

The agent handles: order status and tracking, return initiation, product availability and sizing questions, shipping time estimates, and basic policy questions (return window, shipping carriers). It escalates: fraud disputes, damaged goods claims requiring judgment, subscription billing changes, and any call where the customer is asking for a discretionary exception.

Both. The Shopify Admin API is available on all Shopify plans, so the core order status and return functionality works regardless of tier. Shopify Plus stores may have additional customization (scripts, checkout extensions, custom fulfillment) — we map your specific setup during the discovery call to confirm integration scope.

WildRun starts at $497/month flat — no per-call fees. For a Shopify store handling 200+ inbound support calls per month, that's a fraction of a part-time support hire. See /pricing for the full plan comparison.