Sarah Handles the Leads. You Handle the Leaks.
As a plumber, a missed call is a missed job. Homeowners with a burst pipe or a backed-up sewer are not leaving voicemails — they are calling the first person who picks up. By the time you finish the current job, check your phone, and call back, that $600 emergency job went to your competitor.
The average plumbing company misses 30-40% of inbound calls during business hours. After hours, that number is close to 100%. Sarah makes both numbers zero.
Built for the Trades
Emergency Triage: Sarah knows that a "main line backup" is a higher priority than a "dripping faucet." She categorizes every call by urgency so your most profitable jobs get handled first.
Dispatch-Ready Details: She collects the address, the problem description, severity, access instructions, and the homeowner's preferred callback number — everything you need to roll a truck without playing phone tag.
24/7 Live Coverage: No more "after-hours" answering services that just take messages. Sarah actually qualifies the lead, assesses the urgency, and books the appointment.
How Plumbers Lose Revenue
| Scenario | Revenue Impact |
|---|---|
| Call goes to voicemail | 95% of callers hang up and call someone else |
| Answering service takes a message | You call back in 2 hours; customer already hired someone |
| You answer mid-job | Current job quality suffers, customer notices |
| After-hours emergency, no answer | $500-1,200 emergency job goes to competitor |
What Sarah Captures on Every Call
- Caller name and phone number
- Service address with access notes
- Problem description in the caller's own words
- Urgency classification (emergency vs. routine)
- Preferred scheduling window
- Whether they have called before (repeat customer flag)
Sarah costs less per month than a single missed emergency call. Most plumbers see ROI in the first week.