Phoenix General Dental (projected)

Projected results for a median Phoenix general dental practice — not a real client yet. Your results will be measured, not estimated.

The problem

A Phoenix general dental practice with 350 calls/month is missing ~122 calls per month — nearly all between 5 PM and 8 AM, plus Saturdays. The 5 PM–8 PM window alone contains the highest-intent calls of the day (after-work toothache calls, insurance follow-ups, next-day booking requests). The front desk hears about it the next morning when the voicemail box has 8 messages, 6 of which are now dead leads.

The solution

A WildRun agent answers every call in under 2 seconds, 24/7. It handles FAQs, qualifies new patients, books directly into Dentrix, triages emergencies to the on-call dentist, and sends confirmation + reminder texts. The agent speaks English and Spanish natively — critical in Phoenix.

The outcome

Within 90 days, missed-call rate drops from 35% to 6%. New-patient bookings from after-hours calls go from ~3/month to ~25/month. Front desk satisfaction improves (they stop fielding repeat FAQ calls). Revenue recovery pays for the agent in the first 10 days of each month.

Timeline

Day 1: discovery call. Days 2–7: agent training on practice knowledge (FAQs, pricing, insurance, on-call protocol, Dentrix integration). Day 8: test calls. Day 10: live.